Where is my order?
You can always track your order through the provided tracking number if your order has already shipped. Please check your email for shipping confirmation. All orders are put together by our assembly team at our Houston, Texas studio. Our current assembly time is 3-5 business plus shipping times that are given by the carrier at checkout. If during the 3-5 business days post purchase, you haven´t received your shipping confirmation, that means that we still assembling your product and your order is still being processed. Also, a reminder that we do not have any extra insight to USPS and cannot control if a package is delayed or remains in a sorting center for an extended period of time.
What if I need to change my order after it´s been placed?
We are so grateful for your order. Please make sure to review it carefully before it is submitted as it cannot be modified after that. No changes can be made once your order is placed. Double + triple check that all details are correct.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.
Should the item(s) you have ordered not work out, make sure to exchange for a preferred style or return for a refund.
What are your customer service hours?
Our customer service hours are between the hours of 8 AM and 3 PM EST Monday through Friday. If you email outside of those hours, please expect a response on the next business day. We also observe all major US holidays.
Customer Service Email: [email protected]
What payment methods do you accept?
We accept Visa, MasterCard, American Express, GooglePay, PayPal, ApplePay and Amazon Pay. We cannot change a payment method once your order is placed.
My tracking says my order was delivered but it’s not here.
If the tracking number says your package was delivered but you cannot find it, it could be a few reasons.
Sometimes USPS marks as delivered but it’s still in the truck, they may have mistakenly delivered to your neighbors, or worst-case scenario it may have been victim to theft. Because we aren’t delivering the packages ourselves, the best thing to do is to contact your local post office. If it does show up in next 5 business days, please let us know by emailing
How long does it take to get my items?
Our jewelry is often made to order and our items ship out from Houston, Texas. Please allow 3-5 business days for your order to ship on top of the estimated shipping times provided at checkout by the carrier.
Do you ship internationally?
We currently offer international shipping to the following countries: Canada, Australia, United Kingdom, and Mexico.
Shipping charges for your order will be calculated and displayed at checkout. Shipping times may vary depending on options available but will also be displayed at checkout. Allow 2-4 weeks for delivery.
Your order may be subject to import duties and taxes (including VAT), which are the responsibility of the purchaser upon delivery (if applicable).
